Cases in which a transaction is discontinued
At that time, we were accepting unlimited modifications to our modeling. I had an agreement with the client that I would accept any number of revisions as long as they were within the bounds of common sense.
However, because there were so many correction instructions, I asked the client about the expected future revisions and the reason why the modeling had to be done by me, but the client did not give me an accurate answer. Since we had agreed to a contract with no additional charges and no full-order plan at that time, we judged that it was impossible to continue the work and canceled the contract with a full refund of the payment.
Causes: The reason was that there was a mismatch in the amount of money, direction, and modeling content with respect to the model specifications requested by the customer. Another reason was that the customer’s sense of mutual respect for each other waned as revisions increased.
Countermeasure: I established a full custom-made plan to model the customer’s ideal model. I have also notified the customer that this will happen.
I received a request for several additional parts (ears, outfit, tail) from a customer who owns the original Live2D data (.com3). We also agreed to improve live2D to the extent possible because it was poorly made. We agreed to pay the fee afterwards in anticipation of trouble.
I completed the additional parts and delivered them to the client. The customer did not use the delivered data as-is, but rather transplanted the added parts himself, which caused problems that took a great deal of time from discovery to resolution.
The customer was willing to pay for the work after everything was delivered, but we refused to accept the payment and terminated the transaction.
Causes: I was unaware of the possibility of altering the data, and this was the cause.
Response: I only accept additional requests for original data (.com3) from corporations and customers with whom I have done business in the past.
Cases in which the request was declined
I had a request from a client with a special taste in social networking, but I politely declined the request because fear inevitably overcame me.
If we receive a request from a client who criticizes others on social networking sites, reposts such memes, manipulates models into offensive poses, or publicly announces that they are emotionally unstable, I will consider it difficult to complete the request and politely decline the request. I will politely decline the request.
I refuse to accept half-body requests for the following reasons, except in special cases.
The balance between the amount paid by the customer and the customer’s satisfaction does not match. This is due to the fact that half-body is not half of the full body rigging amount. Many customers believe that half-body rigging is half the price of full-body rigging. The actual time required to rig a half-body will be 70-80% of the full-body rigging price.
Special case: the customer himself is well-known and has the advantage of receiving the request. Or, they understand the above and are willing to pay 70-80% of the full body rigging amount.